Frequently Asked Questions - Shipping & Delivery

We ship your package with TNT Express. Please make sure that someone will be present when your parcel is arriving. If you don’t have the possibility to be present you can of course provide us with a delivery address of your friends or your neighbors. Please also provide us with a valid phone number, where our logistics partner can reach you in case that no one will present at the time your package arrives.
 

If your board is finished and ready for shipment you get an e-mail notification with your individual tracking number. The tracking number enables you to check the status of your order anytime you want.
 

As soon as we receive payment, your board starts running through all production steps. In entire Europe your new self designed deck will show up at your door in approximately 14 days.

All shipments for boards in Austria are free. For all our products on store (ANTERO Basics) transit time in Europe is between 2 to 5 days.

In generalou can choose between the following delivery options:

• Standard Shipping

• Express shipping

In Europe we recommend to choose our Standard Shipping Service, as our standard conditions are not really standard… It is the optimum value for money - transit times are really short and shipping fees are very reasonable!

Standard Shipping - Transit Times for your boards

We highly recommend choosing our Standard Shipping Service to you. With the tariffs and transition times of our logistics partner we want to make it as convenient as possible for you. The following table gives you a short overview about your tariffs and transition times:

Important note for deliveries in Non-European-Countries: If your destination is a Non-European-Country additional custom duties may arise. The custom fees and duties vary depending on destination and value of your goods. We cannot take over arising custom duties for you. So please consider these additional costs when you place your order. If you have any questions please feel free to contact us under info@ANTERO-snowboarding.com or give us a short call under +43(0)660/762 09 47.

In whole Europe you get your board delivered to your delivery address within approximately 2 weeks. All shipments for boards in Austria are free. For all our products on store (ANTERO Basics) transit time in Europe is between 2 to 5 working days.

Express Shipping - Transit Times for Boards

If 14 days for getting your new board are too long, we offer our Express Service to you. Our Express Service grants you very short transit times, especially if your home country is categorized in Zone 4 or 5. Our transit times and tariffs are listed in the table below:

Important note for deliveries in Non-European-Countries:

If your destination is a Non-European-Country additional custom duties may arise. The custom fees and duties vary depending on destination and value of your goods. We cannot take over arising custom duties for you. So please consider these additional costs when you place your order. If you have any questions please feel free to contact us under info@ANTERO-snowboarding.com or give us a short call under +43(0)660/762 09 47.

In whole Europe you get your board delivered to your delivery address within approximately 2 weeks. All shipments for boards in Austria are free. For all our products on store (ANTERO Basics) transit time in Europe is between 2 to 5 working days.

In general you can choose between the following delivery options:

• Standard Shipping

• Express shipping

In Europe we recommend to choose our Standard Shipping Service, as our standard conditions are not really standard… It is the optimum value for money - transit times are really short and shipping fees are very reasonable!

Tariffs - Standard Shipping for Boards

We highly recommend choosing our Standard Shipping Service to you. With the tariffs and transition times of our logistics partner we want to make it as convenient as possible for you. The following table gives you a short overview about your shipping tariffs:

Important note for deliveries in Non-European-Countries:

If your destination is a Non-European-Country additional custom duties may arise. The custom fees and duties vary depending on destination and value of your goods. We cannot take over arising custom duties for you. So please consider these additional costs when you place your order. If you have any questions please feel free to contact us under info@ANTERO-snowboarding.com or give us a short call under +43(0)660/762 09 47.

In whole Europe you get your board delivered to your delivery address within approximately 2 weeks. All shipments for boards in Austria are free. For all our products on store (ANTERO Basics) transit time in Europe is between 2 to 5 working days.

Express Shipping - Transit Times for Boards

If 14 days for getting your new ANTERO board are too long, we offer our Express Service to you. Our Express Service grants you very short transit times, especially if your home country is categorized in Zone 4 or 5. Our Express tariffs are listed in the table below:

Important note for deliveries in Non-European-Countries:

If your destination is a Non-European-Country additional custom duties may arise. The custom fees and duties vary depending on destination and value of your goods. We cannot take over arising custom duties for you. So please consider these additional costs when you place your order. If you have any questions please feel free to contact us under info@ANTERO-snowboarding.com or give us a short call under +43(0)660/762 09 47.

In whole Europe you get your board delivered to your delivery address within approximately 2 weeks. All shipments for boards in Austria are free. For all our products on store (ANTERO Basics) transit time in Europe is between 2 to 5 working days.

Standard Shipping - Tariffs & Transit times for Antero BASICS

For our Antero Basics we offer you special shipping tariffs and transition times. You can save shipping costs if your order value is higher than € 50 as you can check in the table below:

Important note for deliveries in Non-European-Countries:

If your destination is a Non-European-Country additional custom duties may arise. The custom fees and duties vary depending on destination and value of your goods. We cannot take over arising custom duties for you. So please consider these additional costs when you place your order. If you have any questions please feel free to contact us under info@ANTERO-snowboarding.com or give us a short call under +43(0)660/762 09 47.

In whole Europe you get your board delivered to your delivery address within approximately 2 weeks. All shipments for boards in Austria are free. For all our products on store (ANTERO Basics) transit time in Europe is between 2 to 5 working days.

An increased limit of liability option is already included in your shipping costs. For loss or damage to shipments below 10 kilograms the limit of liability is 450 Euros per shipment, for loss and or damage to your shipment from 10 kilograms the limit of liability is € 45 per kg.